Privacy Policy

Information We May Collect

• Email addresses submitted for the waitlist and Drop 001 updates.
• Consent status, signup source, and timestamp connected with that email.
• Account, order, delivery, contact, or return information if those services are used later.
• Cookie preference records and limited site metadata.

Orders and Payments

Payments are handled securely through Stripe. NOIRIX does not collect or store raw card details on the website.

How Information Is Used

• To send private-access timing, product release updates, and NOIRIX brand news.
• To provide accounts, checkout, delivery, returns, and client care when those services open.
• To send required service messages about orders or requests.
• To detect abuse, fraud, or technical issues.

Contact and Return Forms

Information submitted through support and return forms is used to respond to that request and review order context where available.

NOIRA, our automated assistant

If you use NOIRA on our website or in the app, your messages are sent to NOIRIX and to our AI provider, Anthropic, only to answer you. Anthropic does not use them to train its models. If you ask for a person, your conversation, name and email are passed to NOIRIX Client Care and kept with your request. Don’t share card details or passwords in chat.

Newsletter and Waitlist

Drop 001 waitlist signup stores the submitted email address and consent details so NOIRIX can send private-access, release, and brand updates. Every marketing email will provide a way to unsubscribe, and you can unsubscribe at any time.

Service Providers

Third-party email or waitlist tools, such as Klaviyo, may process the submitted email on behalf of NOIRIX. Other configured providers may support hosting, security, payments, accounts, analytics, and customer care. They receive only the information needed for their service.

Retention and Sale of Data

NOIRIX does not sell personal data. Waitlist and brand-communication information is kept only for as long as needed for those purposes, to meet legal obligations, or until consent is withdrawn.

Accounts and Browser Storage

When a verified account email matches a waitlist email, NOIRIX may link the subscription status to that authenticated account so it can be recognised on another device. Essential browser storage may remember a confirmed subscription and, separately, whether the optional prompt was dismissed in this browser.

Cookies and Analytics

Essential cookies and local storage support cart, account, checkout, consent, and site functionality. Non-essential analytics and marketing tools only load after the relevant consent is granted.